What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about how users interact with their sites.

How We Use Cookies

TrainHQ, Inc. (“TrainHQ”"we," "us," or "our") uses cookies and similar tracking technologies on our website trainhq.com ("Website") to enhance your browsing experience, analyze website traffic, and improve our services. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our Website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.

Purpose: Website functionality, security, user authentication
Duration: Session cookies (deleted when you close your browser) and persistent cookies (up to 1 year)
Legal Basis: Legitimate interest (necessary for website operation)

Performance Cookies (also known as Analytics Cookies)

These cookies allow us or our third-party analytics providers to collect information and statistics on use of our Website by you and other visitors. This information helps us to improve our Website and services for the benefit of you and others.

Purpose: Analyze website usage patterns, improve performance, and enhance user experience
Duration: Various periods depending on their function
Legal Basis: Consent (EU users) / Legitimate interest (other regions)

Targeting Cookies (also known as Marketing Cookies)

These cookies, provided by our third-party partners, collect information about your browsing habits, as well as your preferences for various features and services. They also provide us with auditing, research, and reporting to know when content has been displayed and how successful it has been. This information allows us and our third-party providers to display relevant content and measure marketing effectiveness.

Purpose: Marketing attribution, lead identification, and targeted content delivery
Duration: Various periods depending on their function
Legal Basis: Consent

Functionality Cookies

These cookies provide enhanced functionality, providing chat support, allowing you to more easily complete forms, personalizing content to your preferences, and selecting your communications preferences. If you do not enable these cookies, or choose to disable them in the future, that could impact your ability to use certain features.

Purpose: Enhanced functionality, personalization, and user support features
Duration: Various periods depending on their function
Legal Basis: Consent

Third-Party Services

Our Website integrates with third-party services that may set their own cookies. These services help us provide functionality, analyze usage, and improve our services. For more information about how these services handle your data, please refer to their respective privacy policies.

Managing Your Cookie Preferences

Cookie Consent Management

When you first visit our Website, you'll see a cookie banner allowing you to:

• Accept all cookies

• Reject optional cookies (keeping only essential cookies)

• Customize your preferences by cookie category

Changing Your Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer

• Clearing your browser cookies (note: this will reset all website preferences)

• Using your browser's privacy settings to block specific cookies

Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can usually find these settings in the "Options" or "Preferences" menu of your browser. Please note that disabling cookies may affect the functionality of our Website.

Browser-specific instructions:

• Chrome: Settings > Privacy and security > Cookies and other site data

• Firefox: Settings > Privacy & Security > Cookies and Site Data

• Safari: Preferences > Privacy > Cookies and website data

• Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out Options

You can opt out of specific tracking services:

• Google Analytics: https://tools.google.com/dlpage/gaoptout

• ZoomInfo: https://www.zoominfo.com/privacy

Duration of Cookie Storage

The length of time that cookies are stored on your device will vary, depending on whether the cookies are temporary or persistent.

Session cookies: We use temporary cookies called session cookies on our secure pages to assign and register a session ID. This allows you to visit and use our Website without interruption, and provides us with internal reporting. These cookies expire when you close your browser.

Persistent cookies: Persistent cookies are used by us and our third-party providers to understand visitors' browsing behavior over a longer period of time or to provide additional features or customization. They can stay on your device for different lengths of time, from 24 hours, to a week, or several years, depending on their function. These cookies survive after your browser is closed and can be used to recognize your device when you reopen your browser and revisit our Website.

International Transfers

Some of our third-party service providers may process your data outside of your country. We ensure appropriate safeguards are in place for international data transfers, including:

• Adequacy decisions by relevant authorities

• Standard contractual clauses

• Binding corporate rules

• Certification schemes

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request information about how we process your data

• Rectification: Request correction of inaccurate data

• Erasure: Request deletion of your data

• Portability: Request transfer of your data

• Objection: Object to processing based on legitimate interests

• Restriction: Request limitation of processing

• Withdrawal: Withdraw consent at any time

Contact Information

If you have questions about this Cookie Policy or how we handle your personal data, please contact us via: info@trainhq.ai

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Website and updating the "Last Updated" date.

Compliance

This Cookie Policy complies with:

• EU General Data Protection Regulation (GDPR)

• California Consumer Privacy Act (CCPA)

• Other applicable privacy laws and regulations

By continuing to use our Website, you acknowledge that you have read and understood this Cookie Policy.