Introduction

TrainHQ, Inc. ("TrainHQ", “we, “us”, or “our”) operates the site www.trainhq.ai to provide information regarding our business. We are dedicated to providing AI-based employee training solutions. This privacy policy explains how we collect, use, and protect information gathered from our website visitors.

We are committed to protecting our website visitors’ privacy and addressing potential privacy concerns. The following information has been posted to help you understand what information we collect and how it is used.

Types of information collected

To best serve your needs, we collect the following types of information when you visit www.trainhq.ai: automatically collected information, and voluntarily shared information.

Automatically collected information

We automatically collect data on how our users visit www.trainhq.ai, such as your IP address, company affiliation, location, browser, browser language, operating system, device identifiers, and cookies. Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access www.trainhq.ai.

Voluntarily shared information

You may choose to share the following information should you want us to contact you directly: Name and Email address.

Policy on collecting sensitive personal information

We do not gather any of your sensitive personal information, such as your social security number, driver's license number, race, ethnicity, religion, health metrics, political associations, or details on your criminal background.

How the information collected is used 

We use your information gathered from our website to help us communicate everything we have to offer. This includes: communicating our sales and promotions, providing marketing and sales communications that are relevant to you, and evaluating analytics to see how our customers engage with www.trainhq.ai.

Apart from the information gathered from website traffic, we do not use our customer’s user information beyond what is essentially needed to operate TrainHQ’s application, including assigning users and organizing their data in a relevant fashion for customer needs.

Length of time personal information is stored

We may store your information for an extended period of time, depending on how we need to use the information.

Who the information is shared with

We may share your information with third party technology providers that support our website functionality. TrainHQ, Inc., along with its subsidiaries and affiliates, may employ and utilize certain third-party data processing entities, referred to as "Sub-Processors". These Sub-Processors may be granted access to personal data supplied directly by our clients or to which we may have access for the purpose of delivering the agreed-upon services or to facilitate related features.

Information Security

We do our best to keep your  information secure and safe. Most of your information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we make reasonable efforts to protect your data, there is always the possibility of a security incident occurring. 

General information about Sub-Processors

TrainHQ, Inc., along with its subsidiaries and affiliates, may employ and utilize certain third-party data processing entities, referred to as "Sub-Processors". These Sub-Processors may be granted access to personal data supplied directly by our clients or to which we may have access for the purpose of delivering the agreed-upon services or to facilitate related features. This page offers crucial details about the identity, location, and function of each Sub-Processor.

At present, we employ the Sub-Processors listed below to deliver services such as infrastructure support, customer assistance, service management services, and email alerts. It's important to note that not all Sub-Processors are involved in delivering all the services we offer. Some may only assist in providing specific services. TrainHQ, Inc. enforces data protection terms with each Sub-Processor concerning their security measures and relevant regulations for the safeguarding of personal data.

List of Sub-Processors

- Sub-Processor: AWS

  - Location: Seattle, Washington, USA

  - Description of processing: Provides cloud computing infrastructure and services

  - Contact: https://aws.amazon.com/privacy 

- Sub-Processor: Microsoft Azure

  - Location: Redmond, Washington, USA

  - Description of processing: Provides cloud computing services and infrastructure

  - Contact: https://privacy.microsoft.com/en-us/privacystatement 

- Sub-Processor: Google

  - Location: Mountain View, California, USA

  - Description of processing: Provides cloud computing services, data analytics, and machine learning tools

  - Contact: https://policies.google.com/privacy 

- Sub-Processor: Slack

  - Location: San Francisco, California, USA

  - Description of processing: Provides communication platform services

  - Contact: https://slack.com/intl/en-gb/privacy-policy 

- Sub-Processor: HubSpot

  - Location: Cambridge, Massachusetts, USA

  - Description of processing: Provides marketing, sales, and service software

  - Contact: https://legal.hubspot.com/privacy-policy

Affiliate Sub-Processors

- Sub-Processor: TrainHQ d.o.o.

  - Location: Belgrade, Serbia

  - Description of processing: Provides research and development services to TrainHQ, Inc.

  - Contact: https://www.trainhq.ai/legal/privacy-policy/

Updates to the list of Sub-Processors

Given the global scope of our operations and our continuous pursuit of service enhancement, our business requirements and service providers may occasionally shift. If you wish to stay informed about any additions or substitutions of Sub-Processors, you can subscribe to our email notifications. To do so, send an email to privacy@trainhq.ai with the subject line “Sub-Processor Notification Request”. In your email, please specify that you want to join the TrainHQ, Inc. Sub-Processor notification list on behalf of your organization, and provide your company name, your name, and your email address. If you choose to subscribe to these notifications, we will ensure to inform you at least 30 days before any such modification takes place.

Information Security

We do our best to keep your information secure and safe. Most of your information is encrypted and is therefore protected from being accessed by outside users. However, data leaks and malicious attacks do happen. Please understand that while we make reasonable efforts to protect your data, there is always the possibility of a security incident occurring.

Consent

By using our website, you agree to the terms of this privacy policy.

Applicable Law

This privacy policy is governed by the laws of Delaware.

Your Right to Erasure (“Right to Be Forgotten”)

If you are located in the European Union, you have the right to request the deletion of your personal data in accordance with Article 17 of the General Data Protection Regulation (GDPR). Subject to any legal or contractual obligations, we will promptly delete or anonymize your personal data upon receiving a valid erasure request.

If you would like to exercise this right, please contact us at info@trainhq.ai and include the details necessary for us to identify the personal data you wish to be erased. Upon verifying your request, we will delete your data unless we have a legitimate legal or contractual ground to retain it (for example, compliance with legal obligations).

Additional questions

If you have questions regarding this privacy policy, feel free to contact us at privacy@trainhq.ai. A TrainHQ representative will respond to your privacy policy questions as soon as possible.